Senior Partner Relations Manager (GamesEntertainment)

The opportunity

Unitys Partner Relations team is looking for proactive people-minded Account Managers to own the success of our most valued partners.

Working directly with Developers executive and technical leadership we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Rest assured youll never be bored at Unity.

Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences and theyre going to need your help to get their projects to maximum performance stay technically super-stable and ship on time.

As a Senior Partner Relations Manager youre the glue that keeps the whole operation together. Your role is pivotal in fostering long-term relationships with key customers and helping them realize the full value of our offerings.

Youll need a deep understanding of your customers long-term strategic goals helping to surface issues and feeding data back directly to our product teams. Youll manage customer emergencies with a calm focus. Youll strive for constant improvement both with your customers and within Unity. Youll set the bar high ensuring we are always on point and timely.

What youll be doing

• Define and execute a strategic customer success plans for a selection of Unitys highest-profile gaming and entertainment customers
• Serve as the main point of contact for assigned accounts managing the end-to-end customer journey developing and maintaining strong long-lasting relationships with key stakeholders
• Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments and ensuring the resolution of emerging issues in real-time
• Create and maintain real-time reporting of responsiveness service quality and customer satisfaction and use the data to help drive Unitys customer care culture

What were looking for

You might also have

Additional information

Benefits

At Unity we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note : Benefits eligibility specific offerings and coverage vary based on the country and employment status.

While specific benefits vary here are some of the ways we strive to take care of our eligible team members globally : Comprehensive health life and disability insurance Commute subsidy Employee stock ownership Competitive retirement / pension plans Generous vacation and personal days Support for new parents through leave and family-care programs Office food snacks Mental Health and Wellbeing programs and support Employee Resource Groups Global Employee Assistance Program Training and development programs Volunteering and donation matching program

Life at Unity

Unity NYSE : U is the leading platform to create and grow games and interactive experiences. Creators ranging from game developers to artists architects automotive designers infrastructure experts filmmakers and more use Unity to bring their imaginations to life across multiple platforms from mobile PC and console to spatial computing.

As of the third quarter of 2024 more than 70% of the top 1000 mobile games were made with Unity and in 2024 Made with Unity applications had an average of 3.7 billion downloads per month. For more information please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive innovative environment and celebrate our employees across age race color ancestry national origin religion disability sex gender identity or expression sexual orientation or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers partners and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes / CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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Required Experience :

Manager

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Employment Type : Full Time

Experience : years

Vacancy : 1