Senior CX Researcher (fmd)

About the role:

Are you passionate about understanding customer needs and turning insights into meaningful impact At Redcare Pharmacy youll be part of our interdisciplinary Customer Experience team where you will empower cross-functional teams through customer-centric insights. This is your chance to shape outstanding experiences at scale and be a key player in our continuous CX evolution.

About your tasks:

• Drive the strategic improvement of the digital customer experience across key touchpoints in the journey

• Translate quantitative and qualitative insights into clear hypotheses and business opportunities

• Support product discovery phases and help prioritize and shape decisions that truly benefit our customers

• Scale and evolve our Voice of the Customer program using NPS CSAT CES and other KPIs

• Promote a customer-first culture through impactful stakeholder collaboration and communication across teams and markets

Qualifications :

About you:

• A completed degree preferably in human factors or human-computer interaction (business or media) computer science business administration communication design or a comparable field

• Several years of professional experience in customer experience management consumer and/or user research and web analytics

• Hands-on experience with CX analytics and statistical tools such as Medallia Qualtrics Excel R SPSS Contentsquare and Google Analytics

• A passion for transforming market and customer feedback data into insights that drive action

• An independent structured working style with a pragmatic mindset and attention to detail

• Fluency in German and English; additional languages such as Dutch French or Italian are a plus but not required

Additional Information :

About your benefits:

In order to provide you with the best possible support for your individual needs - whether its living a healthy life having enough time for your family or developing your skills - we offer a wide range of different site-specific benefits:

• Welcome days: We want you to feel at home with us from the very first day. Therefore we welcome you with our comprehensive onboarding program.

• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club so that you can take advantage of a huge variety of sport offers.

• Work from Home: If your job does not require you to be present in the office we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.

• Personal development: Grow! We support and encourage your individual development through various in- and external trainings.

• Employee discount: You get a 10 % employee discount on all over the counter beauty and personal care products in our online store & 20 % discount on nu3.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Arm,Machine Learning,AI,C/C++,R,Clinical Trials,Experience Administering Injections,Research Experience,Research & Development,Assembly,Semantic Web,Vulnerability Research
Experience: years
Vacancy: 1