German Speaker Customer Specialist

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone email and chat

Provide timely accurate and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries complaints and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies quality standards and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

Native or near-native fluency in German (spoken and written)

Good command of English for internal communication

Previous experience in customer service contact center or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured KPI-driven environment

High level of professionalism reliability and customer orientation

Open to relocation and on-site work

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable long-term employment in a growing organization

Relocation support may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1