Customer Service Support

Purpose of job

Support customers by answering product and service questions, process orders and fulfil customer needs to ensure customer satisfaction.

Job responsibilities

• Identify customer requirements
• Communicating operational standards, ensuring adherence to Customer Service Team guidelines
• Responsible for tasks such as order processing, ensuring lead time to our customers, cross department communication e.g. with accounting department, QA department, sales forces
• Ensure high quality customer communication to achieve the highest customer satisfaction
• Communication with respective Sales representatives to solve special customer requirements and issues and solve discrepancies within the order process

Relevant skills and experience