German Social Media Support

Welcome bonus : 3000€

Languages : German B2 / C1 + English

Location : Porto (On-site)

Start Date : 11 December 2025

About the Role

As a German-speaking Social Media Support Specialist , you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance, resolve inquiries, ensure policy compliance, and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.

Key Responsibilities

Provide customer support through multiple social media channels

Resolve user issues efficiently while ensuring a positive experience

Monitor KPIs (response rate, accuracy, quality standards)

Support content and account-related inquiries

Escalate technical issues when necessary

Identify trends and contribute to service improvements

Requirements

German B2 / C1 + strong English

Proven Customer Service background and familiarity with KPIs is mandatory

Ability to work on-site in Porto

Flexibility for rotating schedules, including future night shifts

Strong communication and problem-solving skills

Work Schedule

Monday to Sunday

Main schedule : 10 : 00 – 19 : 00

Possibility to extend : 09 : 00 – 21 : 00 (rotative shifts)

2 rotating days off

Salary & Benefits

competitive × 14 months

100€ × 11 months bonus

Meal Allowance (net) : 7.63€ per working day

Shared accommodation provided