Field Service Engineer Bioprocess EMEA (m/w/d)

Your challenges

• Working in a Global Team with territorial responsibility.

• Maintaining and developing relationships with existing pharmaceutical, biotech and academic customers.

• Achievement of the strategic and operational goals for the Eppendorf bioprocess business (technical support) in EMEA.

• Increased customer satisfaction and Eppendorf's brand image by providing premium service support to bioprocess customers in EMEA.

• Identification of future customer requirements and transfer of product improvements to portfolio management.

• Maintenance, repairs, installation, and training of Eppendorf bioprocess devices.

• Execution of service calls (installation, maintenance, repairs, modifications, etc.)

• Performing infield & remote application trainings of our products.

• Processing of technical customer inquiries via E-mail/Telephone/CRM System.

• Support for sales colleagues with application and technical issues.

• Building and maintaining a positive and collaborative working relationship with clients and colleagues.

Your expertise

• Completed university or technical college studies in the field of biotechnology/electrical engineering or completed technical training as a mechatronics technician, electronics technician and master craftsman or technician's degree.

• Application experience with bioprocess is a plus.

• Profound knowledge of bioprocess engineering, bioprocess engineering or process engineering.

• Very good knowledge of Eppendorf bioprocess device.

• Very good English skills (spoken and written) and solid German skills for internal communication.

• Willingness to work flexible hours, willingness to travel (max. 70%, overnight, within EMEA-region, focus on Western -Europe).

• IT knowledge of hardware and software + Operating Systems, Network Knowledge is an advantage.

• Profound user of MS Office, MS Teams, MS Dynamics.

• Registered residence in Germany required at start of employment.

Your benefits at Eppendorf

• Your work is meaningful. Together we contribute to improve human living conditions.

• We offer you creative freedom with a strong, international premium brand in the life science industry.

• Thirty vacation days per year and company-regulated special leave days are a given with us.

• With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work-life balance.

• We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.

• We provide you with a variety of social benefits, such as additional employer-funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.

• To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.

• With us, you will find a diverse, open-minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.