Customer Service Executive

Objectives of the PositionTo manage the supply chainprocesses associated with "Order to Cash" (O2C) cycle in order toachieve customer satisfaction, and to comply with BASF Group rules& regulations, and the accounting standards. To perform theCustomer Service activities in order to ensure deliveries andinvoicing to customers.Main Areas of Responsibilities and KeyActivitiesPerform Sales and Delivery Order Managementtasks.Contribute to development of customer relationships throughproactive customer communication related to order management e.g.product availability, order status and delivery trackingSupportCredit Management, Billing and Accounts Receivable Follow-upManageMaster Data maintenance process to ensure effective ordermanagementHandle customer complaints via Non-conformance Management(NCM) system Actively communicate status, investigation results,corrective actions to customer and ensure on time closure fornon-product quality related complaints. Capture customerexpectations / requirement and feedback to BU / FunctionsProvideorder status report and monitor customers' order placement againstsales forecastCapture market intelligence from daily interactionwith customers and share with the business as appropriateJobSkillsGood communication skillsWell versed with SAP Order To Cash(OTC) processesGood understanding of the products / services ofrelevant business segmentsGood knowledge of the businessprocessesService excellence competenciesAbility to collaboratewithin and outside the team for servicing thecustomers.EducationGraduate in any stream, MBA / PGDMpreferredCertification on Supply Chain like APICS etc. will be anadded advantage.Working ExperienceMore than 5 years' experience incustomer service / supply chain / sales / controlling.Technical& Professional KnowledgeSAP, MS Office advance level.