Technical Support : Provide expert technical services to customers, leveraging extensive knowledge to differentiate from competitors.
Product Support : Address inquiries related to Product and Application Engineering in Eastern and Central Europe.
Project Documentation : Track project progress and complete follow-up activities.
Customer Guidance : Assist customers in Central and Eastern Europe in finding suitable technical solutions.
Sales Assistance : Support the sales team through targeted customer visits, lab tests, and training sessions.
Trial Management : Plan and document field trials and lab experiments to meet customer needs.
Technology Presentation : Showcase and promote new technologies and solutions to clients.
Service Request Management : Handle and document Technical Service Requests (TSRs) with thorough reporting.
Customer Training : Conduct training seminars and demonstrations for internal and external customers, including distributor training.
Product Development Input : Contribute to the New Product Development (NPD) process based on customer feedback.
Team Participation : Engage actively in Application Engineering staff meetings.
What you should bring :
Technical Degree : Bachelor’s degree in chemistry, Materials Science, or Engineering.
Rubber Technology : Qualification : Certification in Rubber Technologies is a plus.
Relevant Experience : Proven experience in adhesives, coatings, and application methods within general industry and / or automotive sectors.
Chemical Technology : Background in chemical technology, preferably in reactive adhesives, with optional experience in coatings or sealants.
Proactive and Self-Organized : Highly self-motivated with strong organizational skills.
Communication Skills : Excellent verbal and written communication abilities, with high competency in customer interactions.
Confident Demeanor : Ability to present confidently and engage effectively with stakeholders.
Team Player : Motivated to collaborate and contribute positively within a team environment.
Presentation Skills : Capability to create and deliver impactful product presentations.
Willingness to Travel : Availability to travel approximately 40% of the time (e.g., customer visits, training at our German technical center, trade shows).
Language Proficiency : Business-level German and English is required; proficiency in additional European languages is an asset.
MS Office Proficiency : Strong proficiency in MS Office applications (Word, Excel, PowerPoint).
Benefits
International Collaboration - We are proud of our international corporate culture. The personality and attitude of our employees is what sets us apart
Our way of working - We work in cross-departmental and international project teams. 80% of our employees work in high-performance teams
Flexible working - Family-friendliness and flexible working hours with one day of mobile working for a good work-life balance are important to us
Competitive compensation - We offer attractive compensation in line with the market, including a share in the company's profits
Company pension scheme - We want our employees to be well off when they retire, which is why we offer an employer-financed company pension scheme
Group accident insurance - Our employees are covered by our group accident insurance for work-related and private accidents
Development opportunities - We value the development of each individual. Our employees are encouraged and developed according to their abilities