Digital Account Manager

About us.

MIK Studio is a Creative Studio bringing brands to life through storytelling and emerging technology. We are looking for a well rounded Account Manager who is eager to learn, has a natural flair for process and project management with sound organizational and time-management skills.

We value both individuality and collaboration, creating a safe space to build friendships, celebrate creativity and support each other.

We see boundaries as a chance to push and the Status Quo just asking to be challenged. We go out of our way to identify and champion opportunities for both our needs and our clients’ needs.

We are proud of the results, and we celebrate them together.

MIK Studio is made up of designers, audio engineers, copywriters, developers, creative strategists and social experts - we are an ambitious bunch and we’re excited to be expanding our team and operation in Germany.

Our HQ is in Sydney, Australia - with team members located in the US, UK, Europe and Singapore. Our clients include Spotify, Warner Music UK, Atlantic Records, Universal Music for Brands, Sony Music Australia, Paramount, Triple J, and more.

About you.

Your primary focus in this role will be to support key accounts with client services and internal production management across all digital and audio production.

You will be reporting to our Country Manager EU, assisting with the delivery of polished, award-worthy creative work for existing clients in Germany.

It’s essential that you are self-motivated and process-driven to manage your own priorities and able to be agile and collaborate with all team members.

Communication and collaboration is key.

This is a full-time position, 12 month fixed term contract. There is the possibility to extend the contract beyond the initial term.

For you to be successful in this role, it is crucial that you understand the local market, have impeccable communication skills for both internal and external stakeholders, you’re an organized problem solver, timeline and deadline-driven, solution focussed, and eager to learn!

Your duties will include, but are not limited to :

• Acting as the client’s point of contact for digital and audio production matters
• Ensure the workflow, client communication, and delivery standards of MIK Studio are being upheld
• Receiving and communicating briefs internally, working alongside our audio engineers, copywriters and designers
• Representing MIK Studio as the creative arm during audio recording sessions
• Collaborating internally and with clients to ensure campaign objectives are met
• Coordinating with different in-house stakeholders to brainstorm and develop ideas for creative digital campaigns
• Scoping and quoting projects and ensuring that all projects are profitable and achievable within the allocated time frame
• Working closely with the teams based in the US, UK, Australia and Europe
• Assisting with administrative duties including finance and project management platform upkeep
• Ensuring DE operations are aligned with MIK’s culture and values
• Being self-motivated and comfortable working autonomously

Alongside the day-to-day duties, you will be required to act as a key player in :

Creative & Strategy Operations :

• Expand MIK's presence in Germany through initiatives such as building local audio / creative teams and establishing local partnerships.
• Establish relationships with local suppliers for recording studios, voice overs, script writers, and designers in Germany within MIK's audio ads structure.
• Implement processes to efficiently respond to Spotify's RFPs in collaboration with the Creative team and Strategist, both internally and at Spotify.

Business Growth :

• Implement a new business strategy for Spotify Germany in collaboration with internal stakeholders, identifying revenue opportunities in the market.
• Lead new business clients generated in Germany with the support of internal stakeholders.
• Support the digital, audio and overall growth of MIK in Germany

Who we are looking for :

• 4+ years of experience in a client services or client facing role
• A process-driven self-starter who is organized and has good attention to detail
• A perfect understanding of Digital and Audio Production Management
• Excellent Verbal and Written Communications Skills
• Someone who has the ability to build strong working relationships with internal and external stakeholders

We are a global agency that embraces a range of experiences and perspectives. The world in which we live is multicultural and diverse and we want our team to reflect this.