Seller Customer Service Agent – German speaker

Seller Customer Service Agent – German speaker

Location : Lisbon, Portugal | On-site

Employment Type : Full-time

Languages : German + English

Monthly salary :  1200 Euro gross

Role Overview

We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness , helping sellers succeed by providing guidance, support, and solutions connected to business development activities.

Key Responsibilities

Support sellers via inbound and outbound interactions

Assist with account-related queries, tools, and platform usage

Provide guidance to help sellers improve performance and results

Apply sales awareness to influence seller success

Maintain accurate records in internal systems

Meet service quality and performance targets

Schedule

Monday to Sunday

Shifts : 08 : 00–17 : 00 or 09 : 00–18 : 00 (rotational)

2 rotational days off

• Requirements :

German + English fluency

Minimum 1 year of experience in :

Customer Service / Customer Support

Telesales

Account Management

Customer Success

Business development–related roles

Sales mindset and ability to influence seller success (mandatory)

Strong communication, negotiation, and problem-solving skills