Manager Customer Support & Service Excellence

At Snke we believe that exceptional support is the foundation of lasting partnerships. As our Manager Customer Support & Service Excellence youll build and lead this function from the ground up shaping how we support hospitals and clinical societies with empathy precision and technical excellence.

Your Mission

• Build & Lead: Establish and scale our service and support function operationally and strategically with a clear focus on quality speed and customer delight.
• Create Impact: Design smart processes and workflows that resolve support requests quickly and competently always with a human touch.
• Collaborate Deeply: Work hand-in-hand with Product Development IT and external partners to deliver sustainable customer-centric solutions.
• Drive Excellence: Use KPIs feedback and monitoring tools to continuously raise the bar turning satisfaction into genuine enthusiasm.
• Shape the Future: Implement modern support platforms (ticketing self-service etc.) that make our offering scalable and future-ready.

Qualifications :

• Background in technology or business through studies or vocational training.
• Several years of experience in technical or IT support ideally with first leadership responsibilities.
• Strong digital mindset and excitement for building systems from scratch.
• Clear communicator with a solution-oriented approach and a passion for service.
• Fluent in German confident in English.

Additional Information :

• A mutually-supportive international team
• Opportunity to build career experience in an exciting international company with a lasting impact on medical technology based in Munich
• Flexible working hours
• Secure bicycle storage room
• Subsidized catering service
• Subsidized Gold Gym membership
• Centrally located modern work spaces with a great 212m² roof terrace

Ready to apply We look forward to receiving your online application including your first available start date.

Contact person: Tatjana von Freyberg

Remote Work :

No

Employment Type :

Full-time

Key Skills
MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications
Department / Functional Area: Operations
Experience: years
Vacancy: 1