Employee for our Dutch customer service at the headquarters in Treppendorf (m/f/d)

Who we are About usFounded in 1954, Thomann is today the largest distributor of instruments and music equipment in the world and one of the largest e-commerce companies in Germany. The webshop thomann.de is at the center of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1800 employees from over 30 nations aim to meet the needs of our 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the best-known international brands to our 30 Thomann own brands.Thomann CampusTreppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.Employee for our Dutch customer service at the headquarters in Treppendorf (m/f/d)We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Is the Dutch area your home - literally or figuratively? Then we might be looking for you as a dedicated team member (m/f/d) in our Dutch customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.Your Tasks We inspire and enable people to speak music, everywhere. And that's what we want with you.Your tasks are as challenging as they are varying:You will process orders, create quotations and manage customer accountsFirst-level after-sales support - you advise and support our customers by phone, email or chat in the international areaYou look after our customers by phone, email and chat and represent their concerns and interestsYou are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairsYou take care of the convenient processing of orders and servicesYou work continuously with our specialist service and workshops and coordinate with themYou provide product advice and translation work in collaboration with our specialist departmentsYour Profile With us, your knowledge, your talent and your ideas will find the right stage.You should bring the following with you:You are fluent in written and spoken Dutch and EnglishIdeally, you are passionate about music yourself and/or have experience in the music industryYou already have experience in supporting and advising customersYou show a high degree of initiative, commitment, team spirit and goal orientationCompetent, courteous interaction with customers is one of your strengthsYou have experience in using a PC and common office applicationsIdeally, you speak another languageOur Offer Take a look at what else we offer besides the best colleagues in the world:Contact with customers who love us ;-) and business with emotions30 days of holidayAttractive and performance-related remuneration with Christmas bonus, as well as company pension schemePleasant working atmosphere with flat hierarchiesModern, well-equipped workplace far away from city noise and traffic jamsPossibility of mobile workingVaried projects in an international environmentFree German lessonsCorporate benefits and employee discountCompany canteen with changing, freshly prepared dishesFully equipped rehearsal roomModern, in-house fitness studio for free useJobRad offerDid we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.Laura StößelHR ManagerT: +49 9546 9223 1192Thomann GmbH | Hans-Thomann-Straße 1 | 96138 Burgebrach | Deutschland