Team Leader Customer Excellence Export (m / f / d)

At , we’re powering today, into tomorrow.

Your contribution :

Ensure best-in-class Customer Satisfaction and support CI processes.

Lead team for integrated service from order entry to order fulfilment.

Lead and initiate (sub-) projects to improve Customer Excellence-related processes and costs.

Lead and support (sub-) projects to improve distribution regarding supply chain master plan.

Meet service levels and inventory targets in balance with cost targets.

Key responsibilities :

Ensure intensive relationship and communication to customers and Sales responsible.

Assure appropriate communication to the customers.

Lead, support, and develop team and team members.

Lead daily meetings to discuss and solve shortages or other delivery issues in a timely manner.

Initial set-up of new customers (processes, master data, special requirements, etc.) in close collaboration with external and internal customers.

Assure and measure service and logistics performance (KPI’s)

Monitor daily business through regular review on targets (KPIs).

Report based on standardized KPI metrics (e.g. on-time quantity fill, perfect service, etc.)

Close collaboration with carriers, service providers and shipping companies.

Assure all defined relevant Import / Export procedures (e.g. BOS Standards and work instructions).

Recognize deviations from established procedures and collaboration with Trade Compliance Manager to define counter actions.

Realize defined and committed counteractions.

Support and assistance in customs authorizations and audits.

Relationship management with export-related authorities in dedicated country (e.g. Chamber of Commerce, Customs) :

Monitor, record, analyze and report on activities and results e. g. of customs audits and other incidents and make recommendations relating to export activities in collaboration with Trade Compliance.

Maintain all relevant systems (e.g. ATLAS, Intra-EC trade statistics) within the export function.

Education, knowledge, and skills :

Bachelor’s degree or completed apprenticeship with fundamental experience in logistics, sales, or similar.

Solid experience in a sales, production, or logistics environment.

Experience leading a small team

Strong knowledge of Microsoft Office, SAP.

Awareness of strategic responses to external influences, such as legislation, fuel costs, and environmental pressure.

Experience with the logistics of dangerous goods shipments.

Organized and good time management skills

Strong analytical skills.

Excellent communication skills.

Knowledge in export declarations and other export relevant processes is advantageous.

Ideally experience with , preferred AEB.

Comprehensive knowledge in preferential origin and basics in export control

Fluency in English and German language – both written and spoken.

Benefits :

As a technology leader with strong brand (i.e. VARTA and OPTIMA), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us :

Exciting professional tasks and challenges in a diverse international environment with strong commitment to integrity, values, social engagement, and sustainability .

Arrange your working hours and breaks flexible via our flexible and trust-based working hours model and combine your professional and private life even better according to our mobile work policy and company kindergarten .

A competitive remuneration package , including additional payments such as holiday, Christmas as well as company pension scheme.

Your well-being is very important to us : Take advantage of our preventive health care offers such as fitness center , physiotherapist , modern office environment, healthy canteen , team and company events or hobby clubs .

Stay fit whilst at the same time positively contributing to our environment : Lease your company bike .

Our well-advanced onboarding process and buddy program supports you to quickly grow into the position and team. By using the offering in our Internal Learning Academy , LinkedIn Learning and EMEA Mentoring Program you will be able to further grow professionally and personally.

Last, but not least we support you in relocating and finding an apartment in your work location, if applicable and depending on individual factors.

About Clarios :

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.