3PL logistics operations Supervisor

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

Learn more about us: https://corporate.jd.com/

Job Responsibilities:

1. Service Provider System Development: Develop and implement strategic plans for service provider recruitment and onboarding based on business needs. Establish comprehensive evaluation, assessment, and elimination mechanisms to optimize service provider management, ensuring high-quality and stable service delivery.

2. Operational Strategy Execution: Align departmental strategies with market trends to create short-term. and long-term operational plans for service providers. Facilitate resource matching business categories, identify operational needs, and implement solutions to enhance commercial output and business impact

3. Service Quality Enhancement: Build a data-driven monitoring system to track service provider performance. Conduct regular operational analysis and provide training, empowerment, and iterative evaluation mechanisms to optimize service provider efficiency, reduce costs, and improve service quality and user satisfaction.

4. Cross-Departmental Collaborative Management: Coordinate with internal teams (product, technology, customer service) to optimize service provider platform functionalities and project execution. Maintain strona partnerships. with service providers, resolve operational challenges, and integrate resources to ensure smooth business operations.

5. Market Insiaht & Innovation: Monitor industry trends. competitor strategies, and analyze business data and user demands. Explore innovative collaboration models with service providers, drive business innovation and process optimization, and strengthen the platform's competitive edge in the service provider ecosystem.

Job Requirements:

1.Proficiency in Office software applications, including data analysis and management.

2.Strong sense of responsibility and strong communication and coordination skills.

3.Education: Bachelor's degree or higher.

4.Good communication skills in English.