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Technical Support Specialist (2nd level), Stuttgart

CplStuttgart

Vor 30+ Tagen

Anstellungsart

Unbefristet

Stellenbeschreibung

Our client, a leading global IT Service Provider (Top 3 in Forbes “Best Regarded Companies”) with over K employees worldwide, servicing Clients across the Fortune Global .

Role Overview

Plan, execute and monitor projects to improve the Service Desk experience
Identify opportunities for improvement in the Service Desk
Develop and implement solutions to optimise service desk processes
Collaborate with stakeholders from different areas to understand requirements and develop solutions
Analysing service desk data to identify trends and patterns
Creating reports and presentations to showcase project progress and results
Ensuring compliance with SLAs and KPIs

Your Profile

At least 3 years of experience in IT Service Desk or a similar field

Fluent German (min. C1 level) and very good English skills

Strong analytical and problem solving skills

Salary and Compensation

Competitive Base Salary : 46, - 52, plus 11% annual bonus

28 days of annual leave

Permanent contract.

Use of the international training database, which always has the latest training available.

Transparent promotion opportunities

Relaxed team atmosphere

Opportunity to make international contacts.

Modern, very well-connected office.

Offer Hybrid work model

Sounds interesting? Send your CV to and we can discuss this opportunity further.

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