Strategic Customer Success Manager (m/w/d)

Responsibilities

work with proven Project Management frameworks and tools.

• Understand customer needs : Gather insights into customer requirements, pain points, and challenges to tailor solutions effectively.
• Account planning : Develop comprehensive account plans to ensure customer success, growth, and retention.
• Strategic advice : Offer consultative guidance to corporate clients, aligning their objectives with the company's products / services.
• Foster strong relationships : Build and maintain strategic partnerships with key corporate clients, understanding their goals and objectives.
• Expansion : Work with the Sales Manager in a Land and Expand motion. Identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
• Retention : Be aware of your customer portfolio concerning potential churn and flag any risks early. Align closely with professional services and sales to ensure internal alignment.

Develop & execute anti-churn strategies.

• Data analysis : Utilize data and metrics to assess customer health, identify trends, and provide data-driven recommendations.
• Customer advocacy : Serve as the voice of the customer within the company, advocating for their needs and interests. Create exciting best practices and success stories.
• Collaborative teamwork : Coordinate with sales, marketing, and product teams to deliver exceptional customer experiences and drive business growth.

Benefits

• Work with our precious corporate and multinational customers towards success.
• A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
• Personal training budget to push your talents and give you all the growth and development possibilities you need.
• Multicultural English-speaking company with over 200 like-minded and ambitious team members from all over the world.
• The freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.
• Experienced colleagues at your side to coach and guide you.
• Cool benefits like EGYM Wellpass and NAVIT for a perfect work-life balance.
• DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.
• A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.
• Lots of responsibility and the possibility to actively shape and define the future of security and compliance.

Profile

• Experience as a Customer Success Manager, Consultant or Account Manager (ideally) for a SaaS company
• Degree in business, engineering, computer science, or comparable education
• Experience in customer project management, confident in leading workshops, demonstrating product advantages and executive meetings as well as successful management of conflict situations and negotiations
• Enjoy building relationships with key stakeholders and management levels
• Early-stage interest in Privacy, InfoSec and Compliance topics we provide the required knowledge to protect the people behind the data.
• Experience with software products and development. We build products along our customer's needs and ever-changing regulations we will never be done with product development.
• Eager to work in a high-paced, dynamic environment with changing and evolving processes and tools.
• Excellent communicator with very good German (C2 level) and English skills, both written and spoken.
• Team player, strong bias towards action, obsessed with customers.
Vor 12 Tagen