Customer Service Specialist with German in Malta
Are you a native German speaker with a passion for helping others and a keen interest in the airline industry? We are seeking dedicated individuals to join our team as Airline Customer Service Specialists.
This role offers a unique opportunity to work with a renowned international airline, providing top-tier support to its customers while building a stable and fulfilling career in Malta.
Role Overview :
As an Airline Customer Service Specialist, you will be the first point of contact for customers, assisting them with a wide range of inquiries via phone, email, chat, and social media.
Whether it’s helping with booking issues, answering questions about flights, or resolving technical problems, you’ll ensure that each customer receives the highest level of service.
This full-time, on-site role in Malta comes with a well-defined schedule, giving you the structure needed to thrive in a dynamic work environment.
Candidate Profile :
- Language Skills : Native-level German fluency is essential, along with a strong command of English (C1 level).
- Experience : Previous experience in customer service or a similar role is required. You should be comfortable managing customer interactions across different platforms and have the ability to resolve issues independently.
- Tech Savvy : Strong computer skills are necessary for this role. While an ECDL certificate is a plus, it’s not mandatory.
- Availability : Flexibility to work rotating shifts, including weekends, is required to meet the demands of the airline’s operations.
- Eligibility : Candidates must possess a valid work permit for Malta, such as an EU ID or residence card.
What We Provide :
- Training : Comprehensive training to ensure you are fully equipped to handle all aspects of the role.
- Healthcare : Basic health insurance is provided after six months of employment.
- Career Development : Opportunities for career progression within a supportive company environment, where your growth is prioritized.
- Relocation Assistance : We offer financial support to help you settle into your new life in Malta, including a relocation bonus after your first month.
- Balanced Work Life : Enjoy a balanced schedule that allows you to maintain a healthy work-life balance.
- Perks : Access to exclusive benefits such as discounted gym memberships, mobile plans, an on-site canteen offering healthy meals, free parking, and discounts at a variety of local businesses.
- Team Spirit : Regular team events and activities to promote a positive and engaging workplace culture.
If you’re eager to start a career in the airline industry with a company that values your contribution and supports your professional growth, apply now to join our Malta-based team as an Airline Customer Service Specialist.
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