SAP CX Solution Customer Success Manager (Expert) for Manufacturing Industries Automotive (mfd)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

SAP CX Solution Customer Success Manager (Expert) for Discrete Manufacturing Industries / Automotive (m/f/d)

YOUR FUTURE ROLE

Being a cloud company SAP places great emphasis on Customer Success. The ultimate objective of a Solution Customer Success Manager (S-CSM) (f/m/d) for Large Enterprises is increase retention of SAP CX Cloud customers through successful usage business outcomes and value generation. They are unique orchestrators of customers solution adoption process bringing together various experts to work through customers challenges. S-CSMs nurture projects from onboarding till successful renewal and customer advocacy. They work with multiple CX products (e.g. CRM Sales / Service/ Marketing Commerce) hence they encourage user communities for collaboration and know-how exchange. Through high-class customer engagement and state-of-the-art adoption activities the S-CSMs (f/m/d) deliver sustainable and continuous long-term revenue for SAP. They work in close collaboration with account teams of the Discrete Manufacturing Industries and Automotive Industry to grow customers SAP portfolio to their needs.

Responsibilities include the following:

• Define winning account strategies and customer success plans for your set of customers
• Own and evolve your book of business including commercials: renewals and expansion
• Proactively engage key stakeholders to deliver value resources and best practices
• Act as a core member of the extended account team collaborating with sales product management services support and ecosystem partners
• Constantly work with your key stakeholders to proactively deliver value resources and best practices
• Thrive for adoption consumption and references
• Be the owner of all relevant commercial deliverables such as renewals adoption rates expansion references etc.

YOUR PROFILE

• 10 years experience in digital transformation customer experience and/or business management consulting
• Experience in Discrete Manufacturing and/or Automotive (e.g. sales or digital excellence product management solution advisory) is a plus
• Hands-on solution experience with CRM (Sales Service Marketing) and Commerce
• Advanced proven experience in account management customer success or customer service
• Exceptional verbal and written communication skills with the ability to credibly present to senior executives; demonstrated ability to adapt communication style across geographies and cultures
• Proven ability to identify customer opportunities and translate them into strategic account plans
• Ability to manage customer escalations and critical situations effectively
• Strong aptitude for creative innovative thinking and analysis
• Fluency in German and English is required

ABOUT THE TEAM

SAP Customer Experience (CX) helps build trusted relationships between brands and their customers to unlock a new world of digital innovation customer value and sustainable growth. SAP Customer Experience brings together the portfolios and teams from SAP Sales and Service Cloud Version 2 SAP Commerce SAP Marketing Cloud and SAP Emarsys. We have a bold mission ahead and have complete support across SAP to revolutionize the front office and bring it together with our back-office through S/4HANA to deliver the AI first Intelligent Suite by SAP. Across SAP Customer Experience being bold and winning is paramount to our culture and our people thrive in high performing teams. We seek talent who want to innovate be disruptive and who support mutually agreed upon goals and ambitions. Wildly successful customers is our ultimate goal. As a fast-paced growth business there are no limits to how our teams will shape the future of SAP and our industry.

This position can be located at every SAP location in Germany (Walldorf Eschborn Ratingen Hamburg Berlin Garching)

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

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Requisition ID: 442006 Work Area: Consulting and Professional Services Expected Travel: 0 - 20% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid