CRM Application Manager (m / f / d)

We are ALTANA : one group of companies - four divisions : BYK, ECKART, ELANTAS, and ACTEGA. A global leader in specialty chemicals and with myriad opportunities for you to develop and grow. Enrich your life with this decisive plus!

CRM Application Manager (m / f / d)

Location : Wesel on the Lower Rhine

Responsibilities

Exciting opportunities await you - in this role, you will drive the design, implementation, and operation of a modern, scalable CRM platform based on Microsoft Dynamics, collaborate closely with business stakeholders and an external consulting partner, and take a key role in both technical delivery and the ongoing development of CRM services across the organization. Your further tasks include :

Platform Development & Architecture

• Building the CRM application according to the architectural framework
• Defining and maintaining system configuration and technical documentation
• Developing CRM dashboards, processes, and reports tailored to business needs

Data Integration & Governance

Service Build-Up & Operation

Contributing to the definition of the operating model for the reporting platform (roles, processes, service definitions)

Collaborating within a small internal team to support platform operations as well as ensuring application scalability, performance, and maintainability

Stakeholder Engagement

Requirements

With this profile you convince us - if you hold a bachelor’s or master’s degree in IT, project management, or a related field, bring at least seven years of professional experience with Microsoft Dynamics CRM (Sales), and have a strong background in managing complex, international CRM initiatives. Your other skills and competencies include :

Excellent English skills, written and spoken

Proven experience in project management, including the coordination of team members across different time zones

Very good knowledge of Microsoft Office applications

Outstanding communication and stakeholder management skills

Our Plus

a comfortable working environment where everyone knows each other personally and exchanges views, as well as short information and decision-making paths

an excellent environment for implementing your ideas paired with constructive openness to new developments and other ways of thinking

modern pension schemes

flexible working hours with options to work partially remotely

very attractive development opportunities in a globally active and growing group of companies

About us

With more than 8,000 employees, the ALTANA Group achieved sales of over 3 billion euros in 2024. ELANTAS, a company of ALTANA AG, is a globally leading provider of innovative insulation and protective materials for the electrical and electronics industry. These play a crucial role in advancing the transition to electromobility and the expansion of renewable energies. ELANTAS products are for example used in electric motors, generators, and transformers but are also found in everyday products such as smartphones, card readers, and power drills.

We invite you to get to know us better and to become part of our team. Discover your career plus in specialty chemistry. Please send us your application, preferably via our job market www.altana.jobs .

ELANTAS GmbH | Petra Heinrichs | HR | Tel.

ALTANA AG and its subsidiaries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job ID : #1402

Legal entity : ELANTAS GmbH

Location : Wesel on the Lower Rhine