Customer Service

Hello! We Are AIRPAZ

Airpaz established in 2011 under Airpaz Limited. Our journey starts in 2014 with the first flight ticket sold out from our one-stop online booking platform, indicating that we had officially joined into the world of travel industry.

Eventually, we expanded our service range from domestic flight to international flight and embarked on accommodation booking to lighten traveler's needs perfectly.

As a third party, together with various airlines and accomodation partners, we successfully bring more than 3 million people into their ideal flights until today and the number continues to grow.

Our aim is to let people enjoy their trips to the optimum extent right from the scratch.

We are highly dedicated in giving the superb booking experience by providing flexible payment in local currency, local languages, effortless manage booking feature, easy booking steps, best fare calendar, and 24 / 7 customer support.

More than 100.000 people has installed our app from Google Play and App Store, encouraging more people to travel the world only from their fingertips.

Achieving amazing milestones will not stop us from upgrading our service better. Because, our journey is still a long way ahead.

Soon, we will present greater service and fulfill traveling's demands in the global market range.

Our Pioneers in the Southeast Asia Market including Indonesia, Malaysia, Philippines, Thailand, Taiwan, Vietnam, Australia, Singapore, China, Hong Kong, Brunei Darussalam, Cambodia, Laos, Myanmar, Japan, Macau, South Korea, and India with expansion plans aiming to the worldwide vibrant market.

The Role

You will be responsible for :

• Respond to customer queries in a timely and accurate way via phone, email or chat
• Identify customer needs and guide customers by using particular features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Monitor customer complaints on social media and reach out to provide assistance
• Inform customers on any new features and its functions
• Conduct after sales services
• Follow up with customers to ensure their technical issues are resolved

Ideal Profile

• Experience as a Customer Support Specialist or similar role is a plus
• Fresh Graduate are welcome to apply
• Familiar with Travel industry is a plus
• Able to use computer
• Experienced in using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking ability
• Have a good patience and tolerance when handling rough cases

What's on Offer?

• Attractive Salary & Benefits
• Fantastic work culture
• Flexible working options
Vor 15 Tagen