it officer for a level 2 application support

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• Solve any technical problems by centralizing, analysing and documenting technical issues faced
• Provide daily support remotely to our internal customers
• Diagnose and resolve software and applications and hardware incidents in accordance with SLA guidelines, Coordination with L3 team can be asked.
• Prioritise, schedule and escalate issues (when required) to the appropriate experienced technician
• Produce and maintain procedures and documentation
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems