Operational Engineer - Ireland

Operational Engineer - Ireland

About the Role

Location Ireland Homeworking and Teleworking Home IE Company Siemens Energy Ltd. Organization Grid Technologies Business Unit Service Full / Part time Full-time Experience Level Experienced Professional

A Snapshot of Your Day

Locations : Ireland (Hybrid - Home Based)

As an Operational Engineer (Ireland) for Siemens Energy Grid Technologies Service, you'll represent the Grid access Service department and collaborate with the Grid Lifecycle Services teams

You'll support Energy Transition and Growth in Ireland's Electrical Infrastructure by addressing technical issues, breakdowns, and queries related to primary, protection, control, and SCADA systems.

When not handling technical queries, you'll support maintenance, deliver system enhancements, and improve business processes, procedures, and tools.

How You’ll Make An Impact

• Provide direct customer-facing support for high-profile clients such TSO / DNO and Asset Operators.
• Be the first point of contact for selected Ireland-based sites for maintenance schedules and warranty.
• Perform 1st level fault finding on various primary, secondary, HVDC, STATCOM, SVC, Control & Protection systems.
• Grow local expertise in fault diagnostics, fault resolution, testing and system configurations.
• Proactively respond to customer requests in a timely manner to maintain service level agreements (SLAs).
• Create task / work reports to be sent to clients.
• Manage faults from initial contact to final completion in accordance with SLA’s.
• Maintain existing and grow new relationships with internal business partners for engineering support.
• Provide out-of-hours and weekend support for our clients (as required)
• Ensuring consistency and adherence to processes.
• Ensure that safe systems of work are always employed and all safety documentation, , method statements and risk assessments are made available within the prescribed timescales.
• Help plan and organise annual maintenance scopes at various Ireland substations.
• Carry out visual monthly inspections across numerous sites within Ireland.
• Utilise the business warranty system (JIRA Service Desk) to update clients on fault progress
• Be the SE representative to supervise subcontractors for any medium to high-risk jobs.

What You Bring

Preferred :