Customer Service Manager - Operations Management (f/m/d)

E.ON Drive GmbH

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility.

Our product portfolio includes smart solutions for charging on the road, at work and at home. We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity.

At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture! To create equal opportunities for everyone we offer our positions in full or part-time.

Seize the chance to become part of our E.ON Drive GmbH team in Essen as soon as possible and apply online now as Operations Manager NOC - Germany (f / m / d).

Create perspectives not only for the future of E.ON, but also for your own. We cant wait to meet you, because none of us is as strong as all of us.

Your responsibilities

• You are responsible for the stability of our high-power charging network for a large OEM customer with focus on the German market
• You operate our DC chargers and ensure a smooth customer experience including :
• Documentation, analysis, and management of customer requests within our CRM / Predictive Maintenance Tool
• Taking relevant suppression measurements and steering our field service partners
• Proactive and transparent communication to our customers
• You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework
• You help us to further improve our service quality and our operational excellence
• Contribute to the continuous growth of our eMobility business

Your profile

• University degree with a focus on electrical engineering or a comparable professional training
• Work experience within the eMobility industry or customer services industry
• Initial experience in the area of DC infrastructure operations
• Ability to problem solve at ease and prioritize workload collaboratively within the team
• Excellent communication and negotiation skills in English and German
• Can do attitude with the willingness to contribute to a new business area

To keep you motivated and healthy we are offering you the following benefits :

To keep you motivated and healthy we are offering you the following benefits :

• High flexibility : a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad : up to 20 days in the European economic area
• Modern and agile work environment : a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive
• Personal growth : life-long independent learning making use of a broad range of training and development opportunities
• Family service support : in all life situations through cooperation partners in childcare, holiday care, nursing support or everyday assistance
• Full board : a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site
• Various health offers : e.g. physiotherapy, inhouse fitness club, flu vaccinations, mental health
• Corporate benefits : employee share program, pension scheme, employee discounts, several special insurances (and much more)
• A central location : very good public transport connection, free parking and charging points for e-vehicles
• Individual mobility : private car and bike leasing

Inklusion

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