EU Operations Process Improvement Lead (Sofort einstellen)

About Amazon

At Amazon, were working to be the most customer-centric company on earth. To

get there, we need exceptionally talented, bright, and driven people. Amazon

is one of the most recognizable brand names in the world and we distribute

millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed,

accuracy and exceptional service. Our buildings deliver tens of thousands of

products to hundreds of countries worldwide, every day. In these key roles,

you’ll come in to help us exceed productivity goals and deliver against our

customer promises. Our scale is expansive and our presence is growing. Our

goal is simple : to offer the world’s greatest selection of products and

services with the world’s best customer experience.

The Role

EU Customer Fulfilment (CF) Process Engineers team is a group of operational

leaders driving process standardization and continuous improvement for the EU

Customer Fulfillment Network. This team has the goal to capture all the best

practices from top performing sites and validate them as new official standard

for all the network. They accelerate the implementation of technological

advancements and they strengthen the technical acumen and process knowledge

for the operational leaders across the FC network. EU CF Process Experts (PE)

ensures the operations teams are equipped with the functional expertise to

successfully deliver expected gains for technology advances and network wide

process improvements. The team drives process control, with the outcome of

minimizing variation between shifts, buildings and regions, to deliver strong

performance. The team works to improve the input metrics for each of the

process paths by prioritizing and channeling the required resources among

Process System Engineering (PSE), ACES (Amazon Customer Excellence Systems)

PM, Central Ops, Launch teams, Operations Engineering, Reliability and

Maintenance (RME) and many other Teams.

Key job responsibilities

Process Path Ownership and Excellence

Serve as the subject matter expert for process paths across the EU region,

defining the official standard operating procedures to be consistently

implemented across sites.

Lead the review of process paths to identify and validate best practices, then

oversee the rollout of these approved standards.

Act as the primary point of contact for the ACES (Amazon Customer Excellence

Systems) project rollout in the EU, ensuring seamless execution.

Project Management and Optimization

Take on the role of project manager for internal PE (Process Excellence)

initiatives and programs, such as managing the Top Hours project.

Provide structured support and troubleshooting to site PEs, regional managers,

and senior managers to facilitate effective PE project implementation.

Offer remote and on-site support for key operational efforts like LEEP (Launch

Excellence Execution Process), PCC (Process Control Center), and shift

execution.

Cross-Functional Collaboration

Serve as the main PE point of contact for other central functions like Central

Ops, RME.

Contribute expertise and support for Kaikaku (rapid improvement) events.

Own the generation of PE OP1 project intake for the specific process paths.

Partner closely with the global BM (Business Management) team to establish and

scale consistent process standards worldwide.

About the team

About the team

The EU Process Excellence Team is a group of Process Engineers located all

over Europe. We are proudly part of the Ops team. Our aim is to eliminate

processes variation across Fulfilment Centers, guiding, promoting and scaling

at network level cutting edge best practices. We foster a culture of Day 1,

stimulating ideas with a positive Continuous Improvement and Problem-Solving

Mindset. We believe that every defect is an opportunity and we work to create

higher standard every day.

BASIC QUALIFICATIONS

• Degree from an accredited institution
• Proficiency in written and spoken English (Common European Framework of

Reference C1)

Experience from Industrial Engineering, Business Process Engineering,

Quality, Operations or Logistics

Strong professional experience with Lean, Six Sigma and Kaizen methodologies

PREFERRED QUALIFICATIONS

• Proficiency in German
• Previous experience in multi-countrycross regional CI environment
• Project Portfolio Management experience
• Relevant knowledge of change management and continuous improvement

methodologies

Strong ability interpreting & communicating analytics and

presenting to senior leadership,

• Excellent communication skills and detail orientation
• Ability to thrive in a fast-paced environment
• Ability to motivate a team

Amazon is an equal opportunities employer. We believe passionately that

employing a diverse workforce is central to our success. We make recruiting

decisions based on your experience and skills. We value your passion to

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