Senior Customer Success Manager

Intro At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making We are creative, low-ego, team-spirited, and passionate about making our customers happy Tasks As a Senior Customer Success Manager (f / m / d) at Softwaregini, you will play a pivotal role in strategically guiding our Mid-Market and Enterprise customers through their journey with our IT-decision-making platform : Be the dedicated point of contact for our customers, building and nurturing relationships. Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth. Build and foster strong relationships with your portfolio of customers to minimize churn and contraction and drive expansion. Develop a deep understanding of the customer's business and objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes. Develop and apply domain / technical knowledge of the Softwaregini platform, our best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan. Engage regularly with customers and ensure they continuously create value by utilizing Softwaregini. Provide expert guidance and steering during implementations. Proactively analyze customer’s product usage data and take necessary actions to mitigate risk, improve product adoption and reduce churn. Take a hands-on approach where necessary. Requirements At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry. Experienced in managing Commercial, Mid-Market or Enterprise level accounts. Possess high technical aptitude to quickly learn new technologies and then consult on their value. Strong project management skills with a passion for meeting milestones and effective stakeholder management. An innate ability to build lasting relationships with diverse stakeholders. Excellent communication and presentation skills in both German and English. Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment. A passion for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus. An "own it" mentality, with the drive to take ownership of tasks from start to finish. Experience in working with corporate IT and procurement departments is a plus. High level understanding of enterprise architecture principles preferred. Benefits Attractive compensation package including employee stock options Opportunities for professional growth 30 days of vacation and day off on your birthday Modern office space in Berlin Home-Office allowance, budget for self-improvement, and other perks Contribution to a Gympass subscription Dedicated time for learning & innovation The best popcorn in town Closing Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!