Center Operations Coordinator

Principal Duties and Responsibilities

(*Essential Duties)

• Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services. Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas, including in providing relevant, informative travel advice and complaint resolution.*
• Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence.*
• Monitor and maintain readiness and availability of the Center, and its activity and lounge areas. Maintain standards of cleanliness for all facilities and equipment. Monitor and ensure the operability of facilities and equipment, and monitor supply inventory and replenish stock.*
• Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies, and support Center Operations Specialists and higher level colleagues’ evaluations of USO Center operations and program delivery.*
• Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives. May assist with Center’s social media presence by maintaining the Center’s website, and updating social media channels with content about Center programs, activities and events. Ensures that the Center’s social media content adheres to USO guidelines.
• Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases.
• May guide, train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records. May process cash or credit card sales.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Specialists, or other positions, as directed by senior leaders.

Job Specifications

• High school diploma or equivalent.
• Strong interpersonal, customer service and problem-solving skills. Able to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs. Must show initiative, self-motivation, and attention to detail. Ability to quickly and easily adapt to changing organizational needs.
• Able to achieve desired results while working collaboratively in a team environment.
• Demonstrated proficiency in written and oral communications.
• General knowledge of military community preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business functions. Able to perform basic math and follow proper cash/donation handling and reporting procedures.
• General knowledge of safe food handling and storage practices.
• Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.). Working knowledge of print/production process preferred.
• Proficiency using computers and various software, applications, and programs including Microsoft Office Suite, and social media platforms. Familiarity with Digital Cheetah, desktop publishing software and gaming programs preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• US Citizenship required
• This position is located in Ramstein, Germany. Preference will be given to local candidates within commuting distance to the location.
• This position does not offer SOFA sponsorship/Logistical Support.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.