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Senior Associate, Technical Site Support (Information Technology) (m / f / d)
West Pharmaceutical Services Deutschland GmbH &Co. KGEschweiler, GermanyVor 5 Tagen
StellenbeschreibungProvide support for IT systems and end users in the facility, including, but not limited to : shopfloor systems (SFS), manufacturing execution systems (MES), enterprise resource planning (ERP), virtual and physical servers, LAN / WAN equipment, desktop computers and laptops, communication, and collaboration systems Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems Subject matter expert (m / f / d) for local site support on all major and more complex D&T technologies Driving and coordinating IT security for local site with support from the corporate subject matter expert Collaborate with the regional and global D&T organization to maintain the service catalogue and service level agreements in alignment with global / regional & site-specific IT services Participate in local, regional, and global D&T projects, coordinate roll-out of same on local site level and leading local D&T projects Perform other duties as assigned based on business needs / utilize and leverage Service Management tools for tracking of workloads Professional attitude in maintaining a clean, orderly and safe work area Exemplary behavior in IT security-related topics Participate in “on-call” support rotation Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules Act in accordance with the company's guiding principles and adherence to the corporate code of conduct Compliance to all local site Environmental, Health and Safety regulations Compliance to all local site company policies, procedures and corporate policies Other duties as assigned Bachelor's degree or equivalent experience in Computer Science required Minimum of 7 years of experience of IT support and / or IT operations, ideally in a regulatory manufacturing environment required Excellent interpersonal skills and communication skills Strong service orientation Open to change and prepared to drive change Ability to work on own initiative and to meet strict deadlines Strong project management and coordination skills Experiences in collaboration within international teams Required language : English Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience Ability to carry out tasks and facilitate the work of others. May coordinate work beyond own area Capable of acting as a leader (m / f / d) who coordinates the work of others, but is not a supervisor (m / f / d) Works autonomously within established procedures and practices Awareness of all relevant SOPs as per company policy as they relate to the position covered by this job description Support and contribute to Lean Sigma programs and activities towards delivery of the set target Ability to comply with the company's safety and quality policy at all times Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies / protocols and administration; Microsoft Active Directory Information Technology Infrastructure Library (ITIL) / ITIL Foundation Certification preferred Estimated amount : 10% travel Sedentary – exerting up to 10lbs / 4kgs of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Internationality – As an American company, we live a global cooperation within international structures Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits Social engagement – We support local aid organizations through various actions organized by our employees Diversity – We at West value the wide range of our employees who make up our company Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us
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Senior Associate, Technical Site Support (Information Technology) (m / f / d)
West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.
Job Summary
- Working closely with the regional and global D&T team, the role of the manufacturing network and digital support site team holds responsibility for developing and efficiently operating all aspects of the site's infrastructure and end user devices in line with corporate guidelines and procedures.
- Performs duties in line with best D&T practices and applicable regulatory requirements (i.e. cGMP, computer system validation, 21 CFR part 11 compliance).
- Leading the site's workload distribution and coordinating with other teams and local management.
Location : Eschweiler, NRW, Germany
Department : Digital Transformation
Basic Qualifications
Preferred Knowledge, Skills and Abilities
Capability to suggest improvements to processes
Licenses and Certifications
Travel Requirements
Physical Requirements