Junior IT Business Services Consultant (f / m / d) - limited contract until March 2025

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

The Junior IT Business Services Consultant (f / m / d) as Associate Client Delivery Manager (CDM) in Enterprise Cloud Services (ECS) is the primary point of contact for SAP's private cloud customers. This includes our offerings RISE with SAP, S / 4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS).

In this role you will learn from scratch about our private cloud offerings, processes throughout the customer lifecycle and professional customer management practices. You will support and learn from experienced CDMs in their real-life customer situations, whose main goals are customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases.

The CDM has three main areas of responsibility :

• Engagement Management : Planning & review of services in accordance with the customer’s project and adoption of SAP Cloud Solutions, stakeholder management and renewal support.
• Delivery Management : Day-to-day operations, project coordination, de-escalating critical engagements.
• Account Management : Commercial account management and customer satisfaction rating.

Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds and industries to manage their mission critical SAP landscapes.

This is a maternity leave cover with a limited contract until May 2025.

What you bring

Meet your team

Join our customer management team in Enterprise Cloud Services (ECS), the largest private cloud service provider in the world, serving customers in the region Middle and Eastern Europe (MEE). Our passion is to give our customers the best service quality and achieve highest customer satisfaction ratings. We serve customers from all industries and make sure that their system landscapes and cloud transformation projects run stable and successfully so that our customers can focus on their business.

This is your opportunity to become part of an amazing international team in a fast-growing, dynamic organization. Work with colleagues who are passionate about their job and their customers and strive to provide better service every day.

SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.