Field Service Engineer Germany

Landa Digital Printing is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landas Nanographic Printing presses by providing firstclass technical support to Landas growing customer base and enhancing strong relationships with customers.

Responsibilities :

Transfer of technical knowledge to press operators to resolve onsite technical issues

Escalate complex issues to Landa s worldwide teams to ensure optimal and effective treatment of customer issues

Harness technical knowledge on the technical aspects of the presses to maximize both press production and productivity

Attributes :

Availability to work flexible hours with the ability to travel to customers sites including overnight trips.

Ability to work under remote supervision and perform well under pressure

Excellent interpersonal skills working with global customers and colleagues

Can do approach using established technical policies and procedures to effectively handle customer issues

Excellent selflearning capabilities always looking to deepen knowledge of existing systems technologies and products

Selfmotivated and able to work in a dynamic workplace

Clear and effective English communication skills

Requirements :

Experience in product support in the graphic arts industry for digital printers or offset presses

Experience in inkjet systems an advantage

End to end highlyskilled technical capabilities and strong troubleshooting skills

Local language conversation level skills (German)

Additional languages conversation level skills advantage

Valid driving license

Remote Work : Employment Type :

Fulltime