Luxury & Lifestyle Senior Multi-Hotel Revenue Manager

Description de l'entreprise

Sofitel Luxembourg :

French luxury and local cuisine in the world's most exciting city

Drop down your bags and relax at Sofitel Luxembourg Le Grand Ducal. The hotel overlooks the centrally located Petrusse Valley and the historic heart of Luxembourg.

It is the ideal place to immerse yourself in the delightful charm of this city at the heart of Europe, while enjoying first class hospitality and facilities during your stay

The only 5 star Hotel on the Kirchberg Plateau, surrounded by the European Institutions and a short walk from the new exhibition centre, the Sofitel Luxembourg Europe is the ideal place to stay for business or leisure.

Unwind at one of the nearby cultural attractions, or simply enjoy the many dining options on offer at the hotel.

Mama Shelter Luxembourg :

Fun, affordable and popular designer rooms and restaurants

In the heart of Kirchberg, Mama Shelter Luxembourg is ideally situated to explore this multicultural city. With 145 rooms, Mama is a refuse of comfort and modernity.

A time capsule where you'll feel at home, with a touch of magic! Sip a cocktail around th e bar or on the rooftop and enjoy our home-cooked cuisine in the restaurant.

Finally, 2 floors dedicated to meetings and events await you and your team.

Description du poste

Within the framework of the hotel strategy, the L&LRM is in charge to implement and use RM methods, processes, tools within a cluster of 6 hotels in order to maximize the revenue.

The current position is opened with a dedication for the Luxury & Lifestyle portfolio of our cluster :

Sofitel Luxembourg Grand-Ducal, Sofitel Luxembourg Europe and Mama Shelter Luxembourg.

Main accountabilities :

• Responsible for optimizing the revenue and net contribution 3 hotels by deploying a shared, global strategy in line with the group's guidelines.
• Responsible for the implementation of the RM methods, in order to maximize the revenue in accordance with brand’s marketing, country, area, hotel strategies and customer’s needs
• Help to implement and keep all the revenue management processes in place
• Assisting in the implementation and the follow up of the GM’s strategy on a daily basis, updates the planning, quotes the groups and alerts the GMs when market deviates from the strategy

Main tasks :

Revenue Management Strategies :

• Responsible for the implementation of the overall revenue management strategies within the defined portfolio. Being a subject matter expert to the hotel teams, making sure that the current global corporate strategy is being implemented.
• Ensure the optimal distribution of large volume requests (Business and Leisure Group) into the same hotels on the market place, calculate availability and minimum rate for the requests by using group quotation
• Take daily decisions to optimize the hotel revenue. Decisions in terms of pricing, inventory management, group quotation, distribution channels.

Ensure that the recommendations are implemented in reservation and reception, and that systems are updated accordingly.

Delivers the service according to the contracted service agreements with a strong focus on customer satisfaction. Creating hotel individual strategies with the goal of boosting revenue streams and maximizing KPI results.

Using the C.A.D.R.E method to ensure that the hotel strategy is implemented accordingly. (Collection of reliable data, analysis, decision, recommendation and evaluation.)

• Ensures that revenue management systems and tools are properly implemented and maintained. Ensures that planning and pricing is up to date for at least the next 405 days.
• Analyze the results on a monthly basis, by day of week, day type, segments and by comparison with competitors (benchmark)
• Ensure rate parity with third parties and maximize distribution health

Competitor analysis :

Analyses competitors in terms of content, pricing and strategy. Analyses market share data with the goal to perform above the hotel market.

Analyze the hotels results and performance (average rates, occupancy rates, RevPAR)

Forecast :

• Responsible for initiating short- and long-term revenue forecasts identifying areas of opportunity and strategies to improve revenue and overall profitability.
• Elaborate the budget and contribute to build the vision by brand within the portfolio
• Ensure an accurate and dynamic forecast for the future dates (by room and revenue by segment and day) based on the RM referenced systems and a daily monitoring of the data (portfolio, booking pick-up, events, calendar events)

Reports & Meetings :

Prepare Daily, weekly and monthly reports and hold weekly and monthly meetings according to the individual service level of the hotel.

Analyses special event periods with the goal to improve results for future events.

Support :

• Support the hotel Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods
• According to the individual service level agreement the RM supports and advices hotels on business and leisure rate collections as well as distribution contracts and group evaluations.

Communication :

In charge to be the contact between the regional revenue manager, other members of the commercial development team and the local teams.

Coordinates the communication and ensures that information is clearly understood and instructions are applied accordingly.

Ensure that a RM culture is spread in the hotel, through the animation of weekly yield meetings

Qualifications

Main requirements and assets :

• Minimum undergraduate degree or equivalent work experience in tourism industry
• At least between 2-4 years of experience in a similar position.
• Experience with Revenue Management System and Hotel systems Ideas G3, LightHouse, Revenue Insight, NOR1, Fornova, and Opera Cloud.
• Result oriented, proactivity
• Persuasion and leadership
• Sense of relationships and strong communication skills
• Customer focus
• Knowledge of the concepts and evaluation of market analysis processes
• Analytical capabilities, experience in study cases, market research
• Excel advanced user (formulas, database, pivot tables)
• Spoken and written English
• Flexibility & adaptation capacity
• Team support and development

Informations supplémentaires

Visa Requirements : The candidate must be legally eligible to work in Luxembourg. The hotel is not able to help candidates obtain this European work authorization.