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Desktop Support Specialist

Desktop Support Specialist

Sharp BrainsStade, Lower Saxony, Germany
Vor 10 Tagen
Stellenbeschreibung

Role : End User Computing (Desktop Analyst) L1-Onsite services

Experience / Skills :

  • 2-4 years of experience in Onsite support
  • Knowledge and experience on windows 7 OS
  • Manage Desktop Devices (hardware, software and connectivity) incidents

through to resolution.

  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems

    • and standard office applications) support and maintenance on Desktop (Field

    Users) Devices for their entire lifecycle (including the remote management of

    Desktop Devices using appropriate tools).

  • Support, Manage, Optimize and Maintain the configuration and installation of

    • the Desktop, to include, but not limited to, patch updates, hardware

    replacements, with spares provided by vendor.

  • Experience with Service management tool – ex – Service now
  • Should have good expertise on EUC tools, remote support tools, MS office

    • and outlook.

  • Preferable to have a good understanding of Lync, VPN, and mobile device

    • support.

  • Analyze Service Desk calls for Desktop Devices and incident data to identify

    • and advice Customer of any potential user training requirement and

    automation.

  • Ensure that each Desktop Device is installed with the appropriate Desktop

    • image.

  • Manage Desktop Devices (hardware and software) incidents through to

    • resolution.

  • Monitor security profiles and anti-virus software on all Desktop Devices and

    • take appropriate action in the event of non-compliance with security

    requirements

  • Provide VIP support for Desk side issues per contract and be point of contact

    • at the site for all IT related issues if no other IT support team unavailable like

    for MI calls.

  • Should be aware of ITIL process of Incident, Change, Problem, Service

    • Request and related activities like spare and buffer stock management

  • Good to have – knowledge in AD and smart hands and feet support.
  • Good to have – knowledge and experience of supporting MAC devices and

    • tablets