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Customer Service Agent SCAN

Customer Service Agent SCAN

PERGOLUXFrankfurt, Hesse, Germany
Vor 3 Tagen
Stellenbeschreibung

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - you've come to the right place!

We make the dream possible. Be part of our dream team!

Your tasks :

  • Respond promptly to customer inquiries via phone, email, and chat, addressing questions about products, orders, and services in Scandinavia (focus Denmark) at our office location in Frankfurt.
  • Handle customer complaints or issues, providing effective solutions or escalating to the appropriate contact person when necessary
  • Assist customers with order tracking, delivery questions, and any post-purchase concerns.
  • Develop a deep understanding of Pergolux products and services to provide accurate information and recommendations to customers.
  • Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
  • Work closely with sales, logistics, and other departments to ensure a smooth customer experience from inquiry to post-sale.
  • Gather and report customer feedback to the relevant teams for continuous improvement of products and services.
  • Process improvements and data maintenance.

You bring :

  • Experience in a customer service or support role, preferably in e-commerce or retail.
  • Fluent in Danish, Norwegian or Swedish and proficient in English, with the ability to communicate clearly and professionally.
  • Ability to handle complex customer issues with patience, empathy, and a focus on finding solutions.
  • Strong multitasking and time management abilities, with attention to detail.
  • A passion for helping people and a strong commitment to delivering outstanding service.
  • High motivation and willingness to learn continuously.
  • Enthusiasm for continuous process and workflow improvement.
  • Good IT user skills and the ability to quickly adapt to new systems.

    • What we offer :

  • A dynamic international work environment in a rapidly growing company with many growth opportunities
  • Central office location in Frankfurt am Main
  • Hybrid work model (80% on-site / 20% remote)
  • Ergonomic workstations and modern Apple / Windows laptops
  • Employee events at various locations (summer party, Christmas party, after-work gatherings)
  • Access to the Corporate Benefits portal
  • Employee discounts on PERGOLUX products
  • Motivated and supportive colleagues who help each other
  • Strong focus on professional development and skill-building
  • Free drinks and snacks
  • Employee referral program