Talent.com
Diese Stelle ist in deinem Land nicht verfügbar.
Escalation Manager (f / m / d)

Escalation Manager (f / m / d)

Innomotics GmbHNúremberg, Bayern, Alemania
Vor 30+ Tagen
Anstellungsart
  • Unbefristet
Stellenbeschreibung

We are looking for a  Escalation Manager (f / m / d)  to join our team at Innomotics – A Siemens Business.

Your change engine. Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on / off to everything smart in between. Our most powerful engine : more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you. 15,000 and counting.  Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

Your future role.

  • You will be responsible for managing escalations : Take ownership of customer issues that have been escalated by regions beyond the first level of support, ensuring they are resolved promptly and effectively.
  • This includes the coordination of teams : Work closely with regions and factories and prioritize the orders according to defined rules.
  • Additionally, you will be required to analyse trends : Track and analyse trends in escalations to identify underlying issues and trends.
  • Developing processes is also a part of your area of responsibility : Develop and implement processes to improve the handling of escalations and reduce the number of future issues.
  • Your tasks include, for example, designing and implementing an escalation ticketing system to handle and resolve issues effectively and ensure timely responses to critical problems.
  • Furthermore, you are responsible for reporting and data interpretation : Generate and present regular reports and data analyses on request.

Your profile.

  • You have a completed bachelor’s or master’s degree in business administration, or a related field.
  • Building on this, you have 3+ years of proven experience working in order management, escalation management or a customer service.
  • You have excellent communication and interpersonal skills.
  • The ability to work effectively under pressure and manage multiple priorities is essential for this role.
  • You can work with ERP, CRM platforms.
  • You are an expert in Excel. You know how to use functions, pivot tables and data visualisation. Power BI is a plus.
  • You also have experience in data interpretation, including the ability to derive actionable insights from complex data sets.
  • Furthermore, you are highly experienced in tool management, including workflows and ticketing system.
  • Full Professional Working Proficiency in English and German complete your profile.

    • Our benefits.

  • 30 days of vacation per calendar year
  • Flexible working models
  • Pension benefits
  • Development opportunities
  • Health care offerings
  • Childcare subsidy
  • Employer subsidy for "Deutschlandticket”
  • Canteens with lower prices for employees
  • Access to a benefits portal with attractive employee offers

    • Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

    As an equal-opportunity employer we are happy to consider .

  • if you would like to find out more about jobs & careers at Innomotics.