Customer Service Manager

🌍 Trilingual Operations Manager (m/f/d) – Insurance Sector | Schleswig-Holstein

Are you a dynamic professional with a passion for optimizing operations in a fast-paced environment? A well-established insurance provider in Schleswig-Holstein is seeking an experienced Operations Manager (m/f/d) fluent in German, English, and French to oversee and enhance its international workflows.

🔍 What You’ll Do:

• Lead and coordinate operational teams across multiple regions.
• Ensure seamless day-to-day operations with a focus on efficiency, compliance, and customer satisfaction.
• Serve as a vital communication bridge between German, English, and French-speaking stakeholders.
• Monitor KPIs, implement process improvements, and manage cross-border projects.
• Collaborate closely with internal departments including Claims, Underwriting, and Customer Service.

✅ What You Bring:

• Proven experience in operations management, ideally in the insurance or financial services sector.
• Native-level or fluent German, English, and French.
• Strong leadership and organizational skills.
• Familiarity with regulatory frameworks in the DACH and/or EU region is a plus.
• Tech-savvy mindset with proficiency in modern CRM and workflow tools.

💼 What’s Offered:

• Competitive salary and benefits package.
• A stable, supportive work environment with international exposure.
• Opportunities for growth within a respected and agile organization.
• Autonomy to shape operational strategy in a growing cross-border business.

Ready to take the next step in your career?