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Resident Customer Quality Engineer

AESCBavaria, Germany, Germany

Vor 4 Tagen

Stellenbeschreibung

Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Resident Customer Quality Engineer in Germany for premium brand vehicle OEMs. The key objective will be to develop a solid relationship with the customer that will exceed their expectations while protecting the interests of AESC.

Mission & Main Objectives :

Quality champion for all customers related matters at key project phases and in series production.
Key communicator to ensure customer requirements are met.
Represent and protect AESC’s interests while acknowledging the voice of the customer.

Key Responsibilities but not limited to :

Projects :

Manage customer expectations at multiple locations primarily in Germany & USA.

Lead and / or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.

Monitor products from a quality perspective through the entire life cycle.

Participate in evaluations of customer quality agreements.

Evaluate and provide input to resource plans involving training, warehouse planning, equipment / tools, and spare part solutions.

Coordinate responses to customer-initiated design change requests along with Marketing and Sales.

Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.

Develop and provide training as related to customer specific requirements and customer quality.

AESC Plant Activity :

Support process audits in manufacturing facilities based on customer requirements in advance of customer audits.

Customer Site / Field :

Lead after market management and claims processing, including warranty and zero km data analysis.

Manage company communication through customer complaint portals and become the main contact window for customer quality communication and complaint management.

Customer scorecard collection, internal follow up, and escalation within the company.

Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).

Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).

Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.

Skills, Experience and Requirements :

Confident and pragmatic with the ability to communicate and influence at all management levels.

Automotive OEM customers experience a must ideally time served in a vehicle manufacturers facility.

Strong written and verbal communication skills, fluent in German and English, ideally multilingual.

Ability to adapt to any changes in plans or circumstances.

Ideally licensed IATF16949, VDA6.3 auditor

Practical experience of automotive core tools (PPAP, APQP, MSA, FMEA, SPC)

Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode / materials manufacture, pharmaceutical or semi-conductor.

Full driving license and ability to travel at short notice (including extended periods overseas).

Qualifications :

Bachelor’s degree or equivalent in an engineering or science-based subject.