Senior Operations Manager

For one of our long-standing clients – a leading and innovative company in the energy sector – we are looking for a dedicated Senior Operations Manager (m / f / d) to take our MSP program to the next level with strategic vision and operational excellence.

As a seasoned leader, you bring deep expertise in MSP environments and have experience managing complex stakeholder landscapes. You combine a strong analytical mindset with empathetic team leadership, an innovative spirit, and the ability to impress clients with impactful presentations at senior management level.

Regular client visits in Germany (Dusseldorf) are required.

Your Responsibilities :

• End-to-end responsibility for the MSP process, with additional focus on Statement of Work (SOW) management
• Oversight of talent delivery across Engineering, IT, and Commercial roles
• Leadership of a dynamic, cross-border team (Germany, UK, GBS, and potentially Sweden)
• Building and maintaining strong client relationships – consultative, solution-driven, and confident in presentations
• Management of forecasts, budget planning, and reporting activities
• Regular presentations to senior management (1–2 times per month)
• KPI and SLA monitoring with a focus on continuous process improvement
• Identification of cost optimization opportunities in procurement-related processes
• Fostering a positive team culture built on knowledge-sharing and professional development
• Development and execution of short-, medium-, and long-term strategies
• Leading strategic projects and supporting client tenders and RFPs
• Providing expert guidance to internal and external stakeholders within your area of expertise
• Developing innovative solutions through integration and analysis of complex and diverse data sources
• Applying strategic thinking and sound decision-making to drive sustainable performance and process excellence

Your Profile :

What We Offer

Why you’re a great fit for us :

You’re not just looking for a job – you want to play an active role in shaping the future of a leading company. As part of our team, you'll have the opportunity to bring your own ideas and strategic solutions to life. We offer an environment where team spirit and your personal growth are at the heart of everything we do.

Sound interesting? We look forward to your application!

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.