Customer Support Specialist (all genders) German speaker
Responsibilities
Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team and satisfy our customers by delivering an outstanding customer experience.
- Support our existing customers with their technical and accounting issues over the phone and via email
- Provide support to our customers by answering inquiries via our ticket system and support chat
- Prepare offers for prospect customers, tailoring solutions to their individual needs
- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Requirements
- University degree in the field of economics, or other relevant vocational education such as commercial or technical training
- Fluency in German and English is mandatory, other languages are a plus
- Windows® user knowledge desirable
- First professional experience in working in a customer focused role is a plus
- Determination, enthusiasm and willingness to learn
- High level of multi-tasking, open-mindedness combined with flexible and stress-resilient approach to work
- Working independently is just as important to you as team spirit
- Strong communication skills and passion for working with people
What we offer
- Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
- Access to Corporate Benefits platform with many discounts
- Quarterly team events and company-wide celebrations
- Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work from abroad
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
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