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Front Office Agent - Dresden

Front Office Agent - Dresden

COREcruitmentDresden, Sachsen, Germany
Vor 30+ Tagen
Stellenbeschreibung

Job Title : Front Office Agent

Location : Dresden, Germany

Salary : €22,000 - €24,000 per year

About : My client is a premier hotel located in the heart of Dresden. They pride ourselves on delivering exceptional service and creating memorable experiences for their guests. As a Front Office Agent, you will be the face of our hotel, ensuring that each guest receives a warm welcome and impeccable service throughout their stay.

Key Responsibilities :

  • Greet and welcome guests upon arrival with a friendly and professional demeanor
  • Manage check-in and check-out processes efficiently
  • Handle guest inquiries, requests, and complaints promptly and courteously
  • Provide information about the hotel, available rooms, rates, and amenities
  • Coordinate with housekeeping and maintenance to ensure guest satisfaction
  • Process payments and maintain accurate records of transactions
  • Assist with reservations and cancellations
  • Uphold hotel policies and procedures

Qualifications :

  • Previous experience in a similar role within the hospitality industry is preferred
  • Strong communication and interpersonal skills
  • Proficiency in German and English; additional languages are a plus
  • Excellent organizational and multitasking abilities
  • Professional appearance and attitude
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Familiarity with hotel management software (e.g., Opera, Fidelio) is an advantage
  • What We Offer :

  • Competitive salary of €22,000 - €24,000 per year
  • Opportunities for career growth and development
  • A supportive and friendly work environment
  • Employee discounts on hotel services and amenities
  • Comprehensive training programs
  • How to Apply :

    Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!

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