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Operations Analyst

Operations Analyst

Infotree Global SolutionsBerlin, DE
Vor 12 Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

Are you ready to shape the future of digital marketing and transformation? Join a dynamic and innovative organization recognized globally for enabling businesses to revolutionize their marketing strategies. With cutting-edge tools, advanced technologies, and a passionate team, we empower customers to achieve their goals by leveraging the best digital solutions in the industry.

As an Operations Analyst , you will play a pivotal role in supporting our Professional Services Sales and Delivery teams. Collaborating with multiple cross-functional departments, you’ll ensure seamless operations and contribute to the success of transformational projects for clients across EMEA.

Key Responsibilities

Resource Management Office (RMO) :

  • Strategic Collaboration : Partner with Sales and Delivery teams to forecast mid-to-long-term pipeline demand for Professional Services.
  • Resource Coordination : Ensure timely and accurate creation of resource requests to build high-performing project teams.
  • Operational Excellence : Provide daily support and subject matter expertise on the Employee Resource Planning (ERP) system, Microsoft Dynamics.
  • Vendor Oversight : Handle vendor onboarding / offboarding, manage purchase orders, and ensure governance aligns with organizational standards.
  • Data-Driven Insights : Produce weekly reports on RMO operations, covering availability, lead times, open requests, and other critical KPIs.

Contract Operations :

  • Contract Amendments : Prepare, create, and process amendments for Professional Services contracts, including extensions, reallocations, addendums, and terminations.
  • Stakeholder Liaison : Act as the primary regional contact for change order requests, policies, and system-related queries.
  • Alignment Approval : Coordinate internal alignment for complex contract changes and support the approval process.
  • Communication Monitoring : Maintain regular communication with internal stakeholders, clients, and partners, tracking change orders from initiation to closure.
  • Quality Assurance : Monitor project configuration, ensure accurate billing, and maintain data quality at every step.

    • What We’re Looking For

    Essential Skills :

  • Communication Pro : Exceptional written and verbal communication skills.
  • Organizational Savvy : Highly organized with the ability to balance routine tasks and urgent priorities.
  • Detail-Oriented Analyst : Strong problem-solving skills with a sharp eye for detail.
  • Independent Worker : Self-motivated and capable of working with minimal supervision.
  • Tech-Savvy : Proficient in Microsoft 365, especially Excel (pivot tables, VLOOKUP, etc.).
  • Language Skills : Fluent in English (German is a strong plus).

    • Preferred Experience :

  • ERP software (ideally Microsoft Dynamics).
  • Familiarity with Salesforce, Power BI, and Atlassian JIRA.
  • Background in governance, staffing, and contract management.

    • Why Join Us?

  • Be part of a forward-thinking, globally recognized organization at the forefront of digital transformation.
  • Collaborate with a talented and diverse team of professionals dedicated to delivering exceptional results.
  • Enjoy opportunities for growth, innovation, and professional development in a fast-paced and rewarding environment.

    • If you thrive in a role that combines operational excellence, analytical prowess, and strategic impact, we want to hear from you!

    Apply Now to take the next step in your career and join a team that’s redefining the future of digital marketing and transformation.