Technical Writing Manager (fmd)

About the Opportunity

Were looking for a Technical Writing Manager (f / m / d) to own our documentation strategy end-to-endelevating the quality consistency and discoverability of Contentfuls technical this role you will shape processes and frameworks refine workflows coordinate localization efforts for our product UI and documentation and help build a world-class knowledge base for developers marketers and authors alike.

You are proactive curious and comfortable with ambiguity. You investigate deeply bring structure where its missing and drive clarity in complex problem spaces. Your work will meaningfully influence how customers adopt and scale with Contentful directly contributing to our success at the enterprise level.

What to expect

As the Technical Writing Manager (f / m / d) you will manage a Technical Writing Team and ensure documentation is to a high standard and have a passion for enhancing localisation in our product :

Drive High-Quality Documentation

• Lead and develop a small team of Technical Writers.
• Develop a holistic documentation strategy covering processes tooling delivery frameworks and customer-feedback loops for continual improvement.
• Conduct regular reviews and provide coaching to help writers grow and increase their customer impact.
• Produce industry-leading technical content including API documentation release notes how-to guides and FAQs
• Review test and edit content from non-writer contributors
• Identify gaps in Contentfuls knowledge presence and work cross-functionally to address them
• Partner with product managers engineers designers and customer-facing teams to develop content when needed
• Contribute to the Help Center to make Contentful more approachable for developers marketers and editors
• Establish repeatable checklists and process checkpoints for successful documentation releases
• Build mechanisms for customer feedback to guide documentation improvement

Own Localization

What you need to be successful

Required Skills

Preferred Experience

Whats in it for you

#LI-remote #LI-AT1

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites fake email addresses claiming to be from our company or social media. We do not ask for your personal information such as bank account numbers identification numbers etc through social media or chat-based apps nor do we request or send money for the purchase of business equipment. If you suspect fraud please report it to your local authorities as well as reach out to us at with any information you may have.

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Required Experience :

Manager

Key Skills

Children Activity,Customer Service,B2C,Ale,JavaScript,Asic

Employment Type : Full Time

Experience : years

Vacancy : 1