German Customer Service Representative Automotive

Location : Braga Portugal (Remote)

Contract type : Permanent

Start date : 27 November 2025

Status : Urgent hire

Role Overview

We are looking for a German-speaking Customer Service Representative to join our Automotive Digital Services team.

In this role you will provide high-quality support to customers and partners for connected car and digital automotive services ensuring excellent user experience and timely resolution of inquiries.

Work Schedule

Monday to Sunday 24 / 7 (rotational shifts including nights and weekends)

Days off : 2 rotational days per week

Key Responsibilities

Provide customer support in German and English through phone email and chat.

Assist users with issues related to connected vehicles digital services and account management.

Troubleshoot technical or connectivity problems following established procedures.

Document customer interactions accurately in the internal systems.

Maintain service quality and follow up on complex cases when needed.

Requirements

Fluent in German (C1-C2 level) and good command of English (B2 or higher).

Excellent communication and problem-solving skills.

Previous experience in customer service or technical support is an advantage.

Ability to work in rotational shifts (24 / 7 schedule).

Reliable internet connection and suitable remote work environment.

Candidates must be based in mainland Portugal but relocation support is offered for those moving from abroad.

Compensation & Benefits

Base salary : competitive

Bonus : 80 / month

Meal allowance : 7.23 / day

Transport allowance : 20 / month

Health insurance : from day 1

Position bonus (Braga) : 20 per 12 months

Relocation assistance available for German and Nordic candidates relocating from abroad

Full training provided prior to start date

• Base salary : competitive
• Bonus : 80 / month
• Meal allowance : 7.23 / day
• Transport allowance : 20 / month
• Health insurance : from day 1
• Position bonus (Braga) : 20 per 12 months
• Relocation assistance available for German and Nordic candidates relocating from abroad
• Full training provided prior to start date

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1