Head of Operations (m/w/d)

**About DODO
**

DODO is a technology-driven last-mile logistics company focused on e-grocery, general e-commerce, and food delivery. In a relatively short time, we have become one of Europe’s leading last-mile delivery players, partnering with top-tier brands and helping them deliver a fast, reliable, and customer-friendly experience.

Our operations are powered by GAIA, our proprietary logistics platform, which enables real-time orchestration, smarter planning, and continuous performance optimization. Germany is an important market in our next stage of growth, and this role will have a direct impact on how successfully we scale and strengthen that footprint.

**Why this role matters
**

This is not a maintenance role. We are looking for a senior operator who can drive performance across a multi-city last-mile network, raise execution standards, and build a disciplined, scalable operating model through strong leadership and rigorous partner management.

As Head of Operations for Germany, you will own the operational performance of the country, lead the local team, and work cross-functionally with central and local stakeholders to improve service quality, efficiency, and profitability.

Tasks

• Own Germany operations end-to-end and ensure operational targets and business KPIs are consistently met or exceeded.

• Lead the German operations team, set clear priorities, establish accountability, and raise the performance bar across the organization.

• Translate company strategy into an effective local operating model and execute improvement plans with speed and discipline.

• Manage operational performance delivered through our subcontractor network; ensure the right balance of capacity, service quality, reliability, and cost.

• Represent DODO in operational discussions with clients and maintain strong working relationships with key partners and third-party logistics providers.

• Negotiate with subcontractors and operational partners to secure sustainable commercial terms while protecting service standards.

• Drive continuous improvements in efficiency, utilization, productivity, and direct cost performance across the business.

• Use data to identify operational bottlenecks, track service quality, and implement corrective actions that improve customer and partner outcomes.

• Ensure planning settings, operational parameters, and execution standards are optimized for each city, zone, and client setup.

• Partner closely with Finance, Planning, Commercial, HR, Product, and central Operations to solve issues, align priorities, and scale best practices.

• Act as the senior operations leader for Germany and serve as a role model for high standards, ownership, and a performance-driven culture.

Requirements

• Proven experience in a senior operations leadership role within large-scale, fast-paced logistics, last-mile delivery, e-grocery, or similarly complex service operations.

• A track record of improving operational performance and delivering measurable business results in a demanding environment.

• Strong leadership skills with the ability to lead managers and teams across multiple locations.

• Solid experience managing performance through external partners or subcontractor networks; experience in a 3PL-led operating model is highly relevant.

• Strong analytical thinking, a structured way of working, and the ability to move from diagnosis to action quickly.

• Excellent stakeholder management, communication, and negotiation skills.

• A hands-on, high-ownership mindset combined with strong strategic judgment.

• Professional fluency in German and English.

• Experience in food or grocery delivery is a strong advantage.

Benefits

• A role with real ownership, direct visibility, and a clear mandate to shape the performance of DODO’s German operations.

• Direct reporting line to the Group COO and close cooperation with senior leadership across the company.

• The opportunity to influence a strategically important market and leave a visible mark on a growing European logistics player.

• A fast-moving, outcome-oriented environment where strong ideas, disciplined execution, and measurable results matter more than hierarchy.

• The chance to work with a technology-enabled operating model and help scale a business that combines logistics execution with proprietary product capabilities.

If you are a strong operations leader who can combine performance management, partner leadership, and disciplined execution, we would be glad to hear from you.

Wir sind eine Technologie- und Logistikfirma, die umfassende Lösungen im Bereich der Stadtlogistik anbietet. Wir arbeiten ständig an der Verbesserung unserer Dienstleistungen und haben uns zum Ziel gesetzt, ein noch stärkerer Partner für B2B-Kunden aus den Bereichen E-Commerce, Einzelhandel oder Fast Food zu sein. Wir haben uns von einem kleinen Start-up zu einem stabilen Unternehmen entwickelt, das derzeit in sieben Ländern agiert und auf andere europäische Märkte expandiert.