Junior IT Support Engineer (F / M / D)

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That’s what NavVis offers in all our products and services : the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.

THE OPPORTUNITY

Can you imagine yourself playing a key role in developing the IT Infrastructure of a rapidly growing international market leader in spatial technologies?

In this position, you will act as the first point of contact for NavVis employees seeking technical assistance, while having the chance to take complete ownership of incoming requests on our IT Service Desk platform.

You will join an international and interdisciplinary team that is dedicated to the continuous development of our high-quality IT systems. The Service Delivery subteam, which you will be an important part of, is at the core of maintaining the IT infrastructure at NavVis, deploying critical IT solutions as well as performing a wide variety of day-to-day IT operations activities, providing service desk support, troubleshooting and incident response.

HOW YOU WILL MAKE AN IMPACT

• You will have the crucial responsibility of determining the best solution based on the issue and details provided though our IT Service Desk platform
• You will be responsible for maintaining PCs and peripherals, including printers, as well as keeping the IT Asset Management up to date
• You will play an active role in the preparation of hardware, software and networking configuration for new users
• You will be deeply involved in troubleshooting of hardware / software issues for PCs, mobile devices and network devices
• You will take ownership of recording, tracking and documenting issues in a structured way

WHAT WILL HELP YOU SUCCEED IN THE ROLE

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Rina (she / her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

How you will grow with us

We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.