Partner Performance Manager

Salary Range:€55,000–€60,000 gross per year + up to 20% annual bonus

Languages:Fluent German and English required

Location : Dusseldorf

About the Role

We are seeking an experienced and proactivePartner Performance Managerto oversee and nurture a network of partner-run locations across Germany and Austria.

This role requires strong coordination skills across multiple teams — Sales, Operations, Billing, and Facilities — while maintaining close relationships with partners ranging from single-building owners to multi-site investors.

Success in this role depends on your ability to operate under pressure, anticipate issues before they escalate, and drive continuous improvement in partner performance and satisfaction.

Key Responsibilities

• Partnership Management:Serve as the main liaison for partner accounts, fostering long-term, mutually beneficial relationships.
• Operational Oversight:Ensure all new sites are inducted and opened efficiently once deals are finalized.
• Performance Monitoring:Track occupancy levels, revenue performance, and service standards; proactively flag and resolve any operational or financial concerns.
• Cross-Functional Coordination:Collaborate with internal teams (Sales, Ops, Billing, Facilities, Recruitment) to streamline partner operations and communication.
• Issue Resolution:Take ownership of problems, ensuring timely closure with practical, partner-focused solutions.
• Facilities & Community Support:Support on-site teams and Community Managers to maintain consistent service and operational excellence.
• Reporting & Analysis:Prepare and review occupancy, revenue, and satisfaction reports; identify areas for improvement and initiate follow-up actions.
• Efficiency & Process Improvement:Challenge existing workflows to enhance speed, quality, and partner satisfaction.

Requirements

• Experience:Minimum of 6 years in end-to-end account management, franchise operations, or client relationship management within hospitality, QSR, or real estate sectors.
• Education:Bachelor’s degree required.
• Skills:
• Proven ability to manage multiple stakeholders and competing priorities under pressure.
• Strong Excel and reporting capabilities.
• Excellent communication and interpersonal skills, adaptable to all levels of management.
• Hands-on, solution-driven mindset with resilience and professional maturity (“broad shoulders”).
• Additional:
• Must have the right to work in Germany (no sponsorship available).
• Willingness to travel within Germany occasionally (average 1–2 partner meetings per week).