Technical Support Engineer (f / m / x) Electrical Engineering & Mechatronics

Company Description

Anton Paar TorqueTec was founded in Duisburg in 1923 under the name Brabender and is a leading global manufacturer of measurement and process engineering solutions for quality control of various raw materials and for the development and optimization of products, recipes, methods, and processes. As a renowned supplier of devices and equipment for testing various material properties, the company stands for high-quality and durable measurement and process technology. The devices are used in quality assurance and research and development, from laboratory equipment to small series production.

As a Technical Support Engineer (f / m / x) in the field of customer support, you will work in 2nd-level support and ensure that our customers and our global teams are supported quickly and efficiently.

Job Description

• Performing maintenance, troubleshooting, and repair work on complex technical equipment, primarily in-house and on-site as needed
• Providing technical support training for internal colleagues and international sales partners
• Providing technical support for our sales and service companies worldwide
• Creating and preparing technical documentation, especially for error analysis and troubleshooting purposes
• Maintenance and further development of relevant content in the product knowledge database (PKDB) and / or similar systems
• Design and implementation of e-learning units to convey knowledge efficiently and digitally
• Creation of video documentation on maintenance, commissioning, repairs, and troubleshooting

Qualifications

Additional Information

Ready for the next step in your career?

We look forward to receiving your detailed application, including your salary expectations and earliest possible start date.