Staff Outbound Product Manager

About the Role

At ServiceNow we make work work better for people. As a Senior Staff Outbound Product Manager for our Operational Technology (OT) and Industrial Connected Workforce (ICW) portfolio you will lead the go-to-market strategy and execution for OT and ICW products.

You will be the market-facing voice of customer driving adoption influencing pipeline and ensuring our solutions are positioned as the industry leader. This role requires strong collaboration with inbound product managers marketing sales partners and enablement teams to craft compelling narratives deliver impactful launches and empower the field to win.

• Lead GTM Strategy: Define and execute outbound product strategy for Operational Technology and Connected Workforce offerings including messaging positioning and launch plans.
• Market Evangelism: Represent ServiceNow at customer meetings executive briefings analyst sessions and industry events.
• Sales & Partner Enablement: Build and deliver enablement programs tools and content that help sales teams and partners articulate value and close deals.
• Competitive Intelligence: Monitor market trends competitors and analyst insights to refine positioning and identify differentiation opportunities.
• Adoption Leadership:
• • Develop and execute adoption programs to ensure customers realize value from Employee Experience products.
  • Partner with Customer Success and Professional Services to create onboarding and best-practice frameworks.
  • Drive customer engagement through webinars success stories and advocacy programs.

Cross-Functional Leadership: Partner with inbound PMs on roadmap alignment and with marketing on campaigns and demand generation.

• Customer & Field Feedback: Act as a feedback conduit from customers and field teams to inform product strategy and improve adoption.
• Thought Leadership: Create blogs presentations and thought leadership content showcasing innovation in Operational Technology and Connected Workforce.

Qualifications :

• Experience: 6 years in product management product marketing or related roles with at least 2 years in outbound-focused positions.
• Domain Expertise: Deep understanding of Operational Technology and Connected Workforce or enterprise SaaS.
• Skills: Exceptional storytelling executive communication and presentation skills; ability to influence across senior stakeholders.
• Leadership: Proven ability to lead cross-functional initiatives and mentor team members.
• Education: Bachelors degree in Business Marketing or related field; MBA preferred.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work :

No

Employment Type :

Full-time

Key Skills
Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams
Experience: years
Vacancy: 1