Full remote IT Infrastructure Engineer

An international IT company in Germany is currently recruiting a German and English speaking IT Infrastructure You will provide IT support services with a focus on infrastructure and networks to clients located in Frankfurt. While this is a remote-based position, occasional visits to the client's site in Frankfurt are required. Therefore, applicants should be able to travel to Frankfurt regularly.
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ELIGIBLE APPLICANTS:
(O) Eligible visa: Permanent residence, Spouse, Partner
(X) NOT eligible: Working holiday visa, Job seeker visa, Student visa, Requiring visa sponsorship

VISA SUPPORT: No
WORK STYLE: Remote (with regular client site visits in Frankfurt)
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TYPE: Permanent, full-time
WORKING HOURS: 40 SALARY: €50-55k
START: ASAP
LOCATION: Frankfurt (Remote-based)

IT System Engineer Main Responsibilities:
•Deliver 1st and 2nd line technical support (internal & external)
• Manage calls and tickets using the ticketing system
• Troubleshoot and escalate issues where necessary
• Diagnose and resolve technical faults
• Maintain and improve customer services
• Support other on-site and internal engineers
• Maintain support documentation (manuals, user guides, etc.)
• Manage licenses and vendor support contracts
• Adhere to customer IT policies and procedures
• Support planning for system integrations and relocations
• Assist with new • Manage small-scale integration projects (including internal ones)
• Manage vendor services

IT System Engineer Ideal Candidate:
Required:
• Experience in technical support within IT infrastructure
• Excellent communication skills with clients, end-users, and vendors
• Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Basic knowledge of networking (LAN, WAN, Wi-Fi) and PC troubleshooting
• Business-level English and German proficiency
• Based in Frankfurt or surrounding areas
Preferred:
• Knowledge of Windows 10 and 11
• Experience with • Experience supporting Windows Server OS • Experience with server administration
• Knowledge of Microsoft 365
• Experience with • Knowledge of IP phone systems

** All applicants for the IT System Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support or