Channel Service Manager

With more than 13000 employees, Huawei Europe has contributed 12.3 billion GDP. We have been providing competitive products, solutions, and services for consumers, telecom carriers, and enterprise customers, creating 143,800 jobs in Europe. With more than 200 universities and colleagues' cooperation, we’ve nurtured 20,000+ trained ICT students over the past 3 years.

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Channel Service Manager

Job Location: Düsseldorf, Germany

Main Responsibilities:

A Channel Service Manager in the PV industry is responsible for managing relationships with service partners, ensuring high-quality and efficient service delivery, maintaining customer satisfaction, and overseeing financial and regulatory aspects of service operations. The role requires a combination of technical expertise, project management skills, and strong interpersonal abilities to successfully navigate the complexities of the PV industry.

• Establish the operation system for the corresponding service partners, continuously improve the business efficiency of service partners through partner certification, authorization, and appraisal, and ensure business compliance.
• Develops talent development strategies, partner capability frameworks, and course systems for service partners, and supports the development, construction, and operation of partners' training services based on the unified partner enablement platform.
• Be responsible for the quality and security qualifications of the corresponding service partners during business implementation, process review and improvement, and implementation of cyber security and privacy protection compliance and information security.
• Develop Installers to participate with Huawei certification and enablement Training through program policy adaption and incentive related evaluation. Focus on service partner operation and satisfaction assurance to improve installers experience & service quality.
• Evaluation for current service partners and working on filling and enhancing the gaps for a better future appraisal
• Listen to the parnter and guide them closely step by step to become a solid channel service partner

Requirements:

• PV industry knowledge – Understand how inverters, batteries (ESS), and PV systems work.
• Channel / Partner management experience – At least 2–3 years managing external installers, dealers, or service partners (HVAC, battery storage, electrical equipment, or similar B2B industrial channels is highly relevant).
• Technical support ability – Comfortable diagnosing and resolving technical issues with installers (physical panel installation experience is preferred but not mandatory; channel experience with ESS/HVAC is more important).
• Project management skills – Ability to plan, organize, and coordinate service activities across multiple partners.
• Customer & partner communication – Strong relationship management, conflict resolution, and clear communication with installers, internal teams, and customers.
• Language – Excellent English (negotiation level). German is very helpful for local installers; any other European language is a plus.
• Experience – Minimum 3 years working experience overall.

Nice-to-Have:

• Previous onsite PV installation experience (electrician or PV technician background is a plus).
• Chinese language.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important: To be considered for this role, applicants must be eligible to work and live in the job location.

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