Support Account Manager (mfd)

Job Summary

The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor driving product adoption managing escalations and supporting renewals and expansion opportunities.

Key Responsibilities

• Advise customers on NetApp products and services to meet business goals.
• Build and maintain relationships with technical stakeholders.
• Oversee onboarding adoption and capacity management.
• Conduct technical health checks and manage escalations.
• Use data insights for proactive risk mitigation.
• Assess and optimize customer NetApp assets.
• Collaborate with Renewal Specialists and Sales for renewals and expansion.
• Develop and share technical best practices.
• Lead or support strategic initiatives for customer success.
• Work cross-functionally with internal teams and customer stakeholders.

Qualifications

• Bachelors degree or equivalent experience.
• 57 years in customer-facing technical roles (e.g. Customer Success Sales Engineering Technical Support).
• Technical proficiency in NetApp products or enterprise IT; storage domain knowledge is a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in dynamic environments.
• Data analysis and strategic recommendation skills.
• Proficiency in MS Office; experience with Gainsight Salesforce or similar tools is a plus.
• Ability to work independently and collaboratively; project management familiarity is beneficial.
• Language proficiency is German and English isrequired.