Amazon is at the forefront of innovation within the space of fulfillmenttechnology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a partof our global effort to develop and deliver the next generation of world-class technology systemsinside our fulfillment centers. In the Mechatronics & Sustainable Packaging Customer Experience organization,we have the unique role and privilege to work backwards from our customer needs and representtheir voice through the entire products’ lifecycle (from product development, to deployment, tosupport & service), embodying Amazon’s leadership principle : Customer Obsession. We raise the bar on thereadiness of new technologies in deployment and on the performance of those already inproduction; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” thatare safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. This position is responsible for the schedule, scope and cost planning forlarge scale fulfillment technology and robotics projects into both live and new fulfillment centersacross Europe. As an operations engineer, your primary role is to own the coordination andexecution of installation, commissioning, and performance ramp up of the product in the field allowingthe engineering and product team to focus on the system performance improvement and optimization.In parallel to the execution, you will be responsible for driving continuous improvement ideasinto both the deployment cycle time (safety, quality and productivity), and will be responsible fordetailing engineering design improvements to the hardware engineering and product teams, to simplify theinstallation. This role will require the ability to build relationships and capture and synthesize thevoice of the customer. Come help us make history! Flexible locations across the EU (Italy, Germany, Spain and France) and theUK. Key job responsibilities -You will manage the development of project plans and technical solutions which may be defined -You will Influence internal and external partner teams and suppliers -You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors -You will support the strategy of your programproduct for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer -You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams -This is a travel-based role and you will be expected to travel to meet the requirements of your projects across Europe, upwards of 90% or more A day in the life In this role you will be focused on two primary lines of effort. The first isdeployment project management, and the second is product ramp up support. On adaily basis you will be expected to collaborate with hardware engineering,technical program and product managers, and internal customers including sitemaintenance and operations teams, to ensure the product you are deploying, isboth ready for deployment and capable of achieving the business requirements.You will travel to your project sites, collaborate both virtually and inperson, to ensure all business stakeholders are aligned on program status. Youwill manage the day to day project scheduling and budget management, and work on continuous improvement activities to improve the projects in your space.You will spend time with mentors and your manager to develop your professionalskills, and collaborate amongst your team to move the needle on the servicesyou are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deployand (3) Support MSP solutions globally, maximizing solutions readiness and customer satisfaction.MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance,Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration andlife-cycle management of MSP solutions across 3 pillars : (1) Quality Assurance, (2) Deployment & Ramp-up,and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifyingand testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive andcontinuous approach to qualification, beginning at the earliest stages of one’s lifecycle torepresent Customer requirements and continues through all future changes towards the latest stage of deprecation,working backwards from Customer needs. This team will tightly partner both within MSP (with theproduct, development and scale teams) and outside MSP (with Ops, RME, PE, ACES, GES, etc.). (2) MSP CXDeployment & Ramp-up leads on-site implementation activities providing continuity from early field-Alphasprototypes, through Betas, and up to General Availability (GA) through the first few months ofsite ramp-up. (3) MSP CX Support provides Technical, Safety, Operations, and Maintenance Support forMSP solutions that have graduated to Production. ### BASIC QUALIFICATIONS- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) orother STEM field degrees - Experience and strong technical background in relevant fields of automatedor non-automated material handling equipment - Experience directly managing and responsible for multiple large projects - Experience with Microsoft Office products and applications - Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.) - Ability to travel upwards of 90% ### PREFERRED QUALIFICATIONS- Master’s degree in engineering, mechanical, operations, supply chain,business administration, or equivalent STEM field - Experience in Logistics, Distribution, or Fulfillment processes - Experience in Six Sigma, Lean manufacturing or other operations engineertools - Demonstrated design andor implementation experience with integratedautomation solutions, such as material handling systems, high-speed packaginglines, or manufacturing lines. - Experience with benchmarking technical equipment and metrics Amazon is an equal opportunities employer. 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